Terms and Conditions

Off-Campus Meal Plan Contract Terms & Conditions

Terms and Conditions

  1. Off-campus meal plans are valid from September 1st, 2021 to 24 hours following your last Spring exam.
    Unused Flex $ do not expire and may be carried over to the next academic year.
  2. Flex $ and Tri-Colour $ are refundable (a $50 administration fee will apply to all withdrawals – bonus dollars are not refunded).
  3. You must present your meal card for all meals and transactions.
  4. In order to protect your Flex $, a lost card must be reported to the Queen’s Hospitality Services Office (in Victoria Hall), or to any cashier in order to freeze your account. A temporary card will be issued. Visit our website dining.queensu.ca for more details.
  5. A student card is issued to every student when they first arrive at Queen’s. It is to be kept for the duration of your studies and is to be used only by the person to whom it is issued. A fee will be charged to replace a lost or damaged student card.
  6. Due to tax regulations, certain items may be subject to applicable taxes.
  7. You have 30 days from initial purchase to refund or switch your off-campus meal plan.

Please note, plans purchased prior to September 1, 2021 must be paid by September 30, 2021. All plans purchased after September 1, 2021, will have 30 days to be paid in full. Any outstanding balances will be charged interest at Queen’s University’s usual rate. Any balance owing must be paid at the Bank of Montreal no later than January 1, 2022, using First Payment Plan.

Queen’s University Hospitality Services collects certain personal information from resident students and is committed to protecting that information. This information used for the following purposes on behalf of Queen’s Residences:

  • to process meal plan application forms
  • to assess the efficiency of our operations
  • to communicate with students, parents and others regarding our services
  • to bill, collect and account for provision of meal plans

In the collection, use, disclosure and retention of personal information Queen’s University Hospitality Services will comply with the University’s Freedom of Information and Protection of Privacy Guidelines, the University Registrar’s Student and Applicant Record Policy and practices and applicable federal legislation.

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