Terms and Conditions
Campus Meal Plan Contract Terms & Conditions
Terms and Conditions
- Campus meal plans are valid from September to April.
Flex $ do not expire and will be carried over to the next academic year. Except, if you are a graduating student, your Flex $ will automatically expire at the end of your final term.
- Flex $ are refundable with a $50 admin fee (this excludes flex $ issued as part of the early shutdown in March 2020 and delayed return to residence in the 2022 winter term which is non-refundable).
- Bonus dollars are not refundable.
- You must present your meal card for all meals and transactions.
- In order to protect your Flex $, a lost card must be reported to the Queen’s Hospitality Services Office (in Victoria Hall), or to any cashier in order to freeze your account. A temporary card will be issued. Visit our website dining.queensu.ca for more details.
- A student, staff, or faculty card that can be connected to a Campus Meal Plan is issued to everyone upon arriving to Queen’s and shall be kept for the duration of your time being on campus. A replace fee will apply to lost or damaged cards.
- Due to tax regulations, certain items may be subject to applicable taxes.
- You have 30 days from the initial purchase to refund or switch your Campus Meal Plan, subject to applicable fees.
Please note, plans purchased prior to September 1, 2022 must be paid by September 30, 2022. All plans purchased after September 1, 2022, will have 30 days to be paid in full. Any outstanding balances will be charged interest at Queen’s University’s usual rate. Any balance owing must be paid at the Bank of Montreal no later than January 1, 2023, using First Payment Plan.
Queen’s University Hospitality Services collects certain personal information from resident students and is committed to protecting that information. This information is used for the following purposes on behalf of Queen’s Residences:
- to process meal plan application forms
- to assess the efficiency of our operations
- to communicate with students, parents and others regarding our services
- to bill, collect and account for provision of meal plans
In the collection, use, disclosure, and retention of personal information Queen’s University Hospitality Services will comply with the University’s Freedom of Information and Protection of Privacy Guidelines, the University Registrar’s Student and Applicant Record Policy and practices, and applicable federal legislation.