Incoming Student Resource Page
For open location, please visit our hours of operations page
Your Queen’s Dining Experience
At Queen’s Hospitality, we love food, and we can’t wait to share our passion with you! With 3 dining halls and many retail locations open across campus, we’ve got something you’ll love. Ensuring a safe and secure environment to promote student wellbeing and success is one of the key priorities of Queen’s Housing and Ancillary Services.
For the latest updates and all COVID-19 information from the university, please visit the university’s COVID information website.
Your residence meal plan includes:
Your meal plan is automatically loaded onto your student card and is activated on move-in day.
- 19 delicious meals per week. Find them conveniently at your choice of 3 on-campus all-you-care-to-eat dining halls.
- 200 Trade a Meals (TAM) – Our Trade a Meal option allows you to “trade-in” one of your dining hall meals for a designated Trade a Meal specials in retail! Simply look for the TAM logo in any of our PARTICIPATING retail locations on campus and let the cashier know you would like to use your meal plan TAM for that meal!
- 145 Flex $ – You receive $145 of Flex $ on top of your dining hall meals when you start the semester. Flex $ works like cash. The additional funds are added to your student card. Use your Flex $ at participating retail locations on Fresh to Go items, drinks, baked goods, and more. You can also use your Flex $ on top of a TAM meal. Add something extra to your TAM meal in a retail location, like a tasty dessert or a fresh piece of fruit! You never have to worry about running out of Flex $. Funds can be added to your student card at any time!
- Extra Bonus!: All residence students automatically opt into the ECO Container Progam, helping to reduce single-use containers on campus. Learn more about the ECO Container Program and its participating locations here.
For more information about meal plans, read the Terms & Conditions.
What we are doing at Hospitality Services to keep you safe in our locations:
Your meal plan includes 19 all-you-care-to-eat meals per week in our three dining hall.
Your meal plan works all over campus! Click here for more information on individual food locations on campus.
At Queen’s University, we take allergies very seriously. We are committed to providing our students with safe and nutritious meals. We support students who require dietary accommodations by providing information and knowledge that is essential to make informed choices while dining on campus and participating in the university experience. We encourage all students to “Ask Before They Eat”. For information specific to dining with allergies or other dietary needs, please visit our allergy pages listed below.
Steps we encourage you to take:
- Complete Hospitality Services allergy intake form online here.
- Book a virtual appointment with our Hospitality Services’ Registered Dietitian here (choose “Allergy/Dietary Needs Appointment for Current Students”)
- Visit the Hospitality Services website for information about dining safely with food allergies and other dietary needs at the links below:
- Hospitality Services Allergy Information
- Dining With Allergies at Queen’s
- Dietary Accommodations (including information on halal, kosher, vegetarian, vegan, gluten-free, and other dietary needs)
- true balance – a station in Leonard and Ban Righ Dining hall where our chefs prepare foods that do not contain common allergens
- Gluten-Free Friendly Pantry for those with Celiac Disease and gluten sensitivity or intolerance
A largely vaccinated population is our best defense against transmission of COVID-19. However, the presence of variants and the possibility for partially or fully vaccinated individuals to still get COVID-19 and potentially transmit the virus, means that isolation may still be required in some situations.
If you develop symptoms of COVID-19, regardless of your vaccination status, you are required to get tested and isolate pending your test results. Students are encouraged to use the Provincial COVID-19 self-assessment tool. Testing can be arranged on campus through Student Wellness Services or via the local testing centre. Students who are fully vaccinated and receive a negative test result will be able to continue to participate in essential activities, provided you remain symptom-free. Students who test positive for COVID-19, regardless of vaccination status, will be required to isolate.
Depending on the specific circumstances in which a COVID-19 exposure may have occurred, and in consultation with Kingston, Frontenac, Lennox and Addington Public Health (KFL&APH), fully vaccinated individuals identified by KFL&APH as a close contact of a positive case may receive authorization to engage in essential activities, such as attending class or taking meals in the dining halls.
In most cases, you will be able to isolate in your assigned room. However, on a case-by-case basis, it may be necessary for you to relocate to one of our isolation spaces. If you are required to relocate, detailed information will be provided to you by the Residence Life & Services team, outlining the steps required to move to your temporary space.
*If arriving to Canada via international travel, please email email@example.com for information on the international isolation protocol.
I have been told to isolate. What do I do?
Please refer to the Residence Isolation Protocol and refer to your email from residence with specific instructions and guidance.
I’m sick, what should I do?
If you develop symptoms, are directed by a health care professional to self-isolate, or otherwise suspect that you may have COVID19, call the Victoria Hall Front Desk (613-533-2531).
The front desk will provide instructions on the need and steps to consult healthcare professional (SWS, Telehealth)
Make sure you familiarize yourself with the Residence Isolation Protocol
What are preventative measures I can take?
- Wear a mask
- Maintain physical distance
- Clean your hands often with soap and water or use alcohol-based hand sanitizer. Cough and sneeze into the bend of your arm, not into your hand. Avoid touching your nose, mouth or eyes with your hands.
- If you feel ill, follow the steps outlined in the Residence Isolation Protocol
- Get your influenza vaccine – available on campus through Student Wellness Services.
- Eat healthy foods and stay physically active to keep your immune system strong.
- Get plenty of rest or sleep.
Some Frequently Asked Questions
What dining halls and retail outlets will be open?
Queen’s Hospitality Services is developing an operations plan for the academic year to ensure that a variety of food services are available on campus, including some retail locations. In collaboration with local Public Health, we will ensure that our operations are able to meet appropriate physical distancing and health and safety guidelines. We will continue to work with students to ensure that all allergy and dietary needs are met.
What day does the meal plan begin?
The residence meal plan reset on Monday at 12:01 am. This means your weekly allotment of meals runs from Monday to end of day Sunday.
How do I add flex $ to my student card?
Your student card comes with $145 flex $ loaded on it at the beginning of the school year. If you would like to add more funds at any time, follow these steps:
- Sign in to the Student Residence & Dining Portal.
- on the right-hand side under Purchase funds, select flex $
- Enter the amount you would like to add to your card
- Select your method of payment and proceed to checkout
I still haven’t received my student card
If you have not yet received your student card, please email firstname.lastname@example.org, with your student number, for information concerning your student card status update and any other additional information you need to submit before the student card process can begin.
How do I look up my meal plan balance?
- To access your [ meal plan balance/ residence proof of address form ], sign in to MyQueensU and click on the Student Residence & Dining Portal.
- On the right-hand side you will see a box titled Available Funds. Here you will see your flex $ balance and meals
How do I find out what is being served in the dining halls?
For your convenience, we publish our weekly dining hall rotations on the Today’s Menu page on our website. This way you can plan which dining hall you want to eat at depending on what is being served!
How does my meal plan work at West Campus?
At Jean-Royce dining hall, the meal plan works a bit differently than the all-you-care-to-eat dining halls on the main campus.
Monday – Friday
Breakfast & Dinner = All-you-care-to-eat
Lunch = Not all-you-care-to-eat. Use your dining hall meal swipe on a specific meal identified by the symbol.
Barista = Use your dining hall meal swipe on a specific meal identified by the symbol.
Late Night Barista (7:30 pm – 12:00 am) = use a TAM on a specific meal item identified with the TAM symbol.
Brunch & Dinner = All-you-care-to-eat
Day barista = use your dining hall meal swipe on a specific meal identified by the symbol.
Late Night Barista (7:30 pm – 12:00 am) = use a TAM on specific meal items identified by the TAM symbol.
How do I use my TAM’s in your retail locations?
All of our outlets offer specially designated Trade A Meal items. Just look at the menus and posted posters for the TAM symbol. Let the cashier know that you’re using a TAM from your meal plan. If you would like to add a snack or single-serve item on top of your TAM item, you can use Flex $ or cash to make up the difference.
Still have questions?
Call us: 613-533-2953
Email us: email@example.com
Stop in: Victoria Hall, Room E022
For open location, please visit our hours of operations page