Queen’s Hospitality Services understands the seriousness of food allergies. A team approach is the best preparation for a safe school year free of allergic reactions.
I understand that Queen’s Hospitality Services makes every attempt to identify and label ingredients that may cause allergic reactions for those with Health Canada’s priority food allergens. Every effort is made to instruct our food production team on the severity of food allergies and safe handling procedures. Our chefs and management team are also AllerTrain certified on managing food allergens and gluten.
However, there is always a risk of cross contamination due to the nature of the business as Hospitality Services does not have an allergen free facility. There is also a risk that sourced foods from manufacturers we use could change the formulation at any time without our knowledge. Therefore, we cannot assume any liability for adverse reactions.
Although Hospitality Services makes every effort to identify ingredients and avoid cross contact, it is the responsibility of any individual with food allergies to self identify and ask for assistance when ordering food. Customers with allergies need to be aware of the risks, need to be diligent in managing their diet and are encouraged to carry their epinephrine device at all times. Customers are encouraged to “Ask Before you Eat”: please ask to speak with a Chef or Manager when in doubt. Customers can also book an appointment with the Hospitality Services’ Registered Dietitian for further support by going to dining.queensu.ca. It is better to ere on the side of caution then take risks when it comes to food safety.
We will do our best to make sure you have a safe and enjoyable experience when visiting our foodservice locations.
Please note: The Information you have provided in this form has been sent to Hospitality Services’ Registered Dietitian with relevant information sent to our culinary leads so as to better assist you with your dietary accommodations.