Frequently Asked Questions


Special Diets and Allergies

What do I do if I have a special diet or allergy?
Contact our Campus Executive Chef and Registered Dietitian at dining@queensu.ca if you have food allergies. We are able to accommodate a wide range of special diets and special food requirements, such as food allergies, vegan/vegetarian diets or dietary restrictions based on religion.  Please visit our Allergies or Alternative Diets pages for more information. You may also contact one of our dining hall managers when you arrive on campus or visit our office in Victoria Hall to discuss your needs.

Meal Plans:

For weekly meal plans, what day does the week begin?
The weekly plans reset on Monday at 12:01 am. This means your weekly allotment of meals runs from Monday to end of day Sunday.

Is my meal plan tax exempt?
Dining halls meal and Trade A Meals are tax exempt. Items purchased with Flex $ will  be taxed.

How many meals do you serve per week?
Our dining halls are open for breakfast, lunch and dinner, Monday through Friday. On weekends, breakfast, brunch and dinner is available on Saturday. On Sunday, Jean Royce Dining Hall offers a stellar breakfast meal, while Leonard Hall provides a different themed Sunday night dinner each week. We serve approximately 20 meals per week.

Is there a deadline to purchase my meal plan?
Students on a Residence Meal Plan will be automatically enrolled in their meal plan upon acceptance of your residence offer. Off-campus meal plans can be purchased any time before March 30 each year. Off-campus meal plans will be pro-rated from the beginning of September.

Can I receive a refund for meals I did not use during the academic year?
Meal plans are non-refundable to meet Canadian tax regulations. As well, an average number of missed meals is already factored into the cost of your plan to keep the overall cost of your meal plan as low as possible.

Why can’t my unused meals carry over to the next academic year?
Canadian tax regulations require that a non-taxable meal plan have a defined term and be non-refundable.

How many weeks are there in a school year?
The academic year is approximately 32 weeks long.

Can I use my meal plan to bring visiting friends or relatives to the dining hall?
Yes! The residence meal plan includes five (5) guest passes that can be used during the school year. In combination with the guest pass, your guest will pay a reduced door price of $5.00. This cost can be paid using cash or Flex $.

Are there specific ‘meal times’ in which I can use my meal plan?
If you are a Weekly meal plan holder, you may only enter the Dining Halls once per meal period (ie, you cannot enter the Dining Hall twice during the lunch period). Annual plans, however can be used more than once during a specific meal period. If you hold a Weekly plan and wish to eat more than one meal per meal period you may use a Trade A Meal or Flex $ to purchase a meal in retail. Weekly holders can also use Flex $ to pay to enter the Dining Halls.

Trade A Meals

What is a Trade A Meal(TAM)?
Trade A Meals allow you to “trade in” one of your dining hall meals for a designated Trade a Meal specials in retail! TAM’s are not additional meals on top of your dining hall meals, they add flexibility to your meal plan, allowing you to eat outside the dining hall and explore the many different flavours that our 21 retail locations have to offer. From Asian cuisine to juicy burgers, your plan lets you trade up to 200 dining hall meals for designated TAM’s in retail, up to a maximum of 4 per day.

Watch for this symbol in retails!

How do I use my Trade A Meals in your retail locations?
Many of our outlets offer specially designated Trade A Meal items. Just let the cashier know that you’re using a TAM from your meal plan. If you would like to add a snack or single serve item on top of your TAM item, you can use Flex $ or cash to make up the difference.

Snack Plan/Flex $

What are Flex $?
Flex $ can be purchased separately or could be included in your meal plan. If your meal plan includes Flex $, these are taxable funds we provide in addition to your meal plan as a bonus to start off the semester. These funds can be used to purchase retail single serve snacks such as pop, Fresh to Go items and baked goods, or can be used to add onto a Trade A Meal.

Can I add Flex $ to my Snack Plan?
Yes! You can add as little or as much money as you wish to your Snack Plan by ‘topping up’ your Flex $. You can add these funds online or by filling out the Snack Plan/Flex $ Top-up Form. Once you have completed the form, you can either email it to dining@queensu.ca or drop it off at our office located in Victoria Hall, Room E022.

Do Flex $ Expire? Are they refundable?
Unused Flex $ do not expire and funds can be carried over to the next academic year. These funds are refundable, however, a $25 administration fee will apply to all withdrawals.